Dear
all
This
is your chance to have your say about the way Camden deal
with complaints and to make a real difference to how they
handle complaints in the future. Please see the letter below
taken from the Camden New Journal dated 28.7.05 :
Are
you happy with the complaints procedure?
I
am carrying out some research into Camden’s Central
Complaints Unit, which is the department a complainant would
have to deal with, if their complaint reaches Stage Three
of Camden’s complaint procedure.
I
would like to hear from any Camden complainant that has
had dealing with this unit, whether positive or negative,
and especially those that did not fill in a “Customer
Satisfaction” form.
I
can assure you that your name and address will not be divulged
to any third party and neither will any part of your complaint,
if this is commented on by you.
I
want to know how you were dealt with, did you meet with
the investigator of your complaint, were you pleased with
the outcome of your complaint, did you take the matter further
(to the Ombudsman) and if not, why not? The closing date
for receipt of contributions is
Friday September 30th 2005.
I
hope you will take the time you participate in my research?
I
can be contacted at
davidgowers22@hotmail.com
or
by letter to:
9 Kingsland,
Broxwood Way,
London NW8 7QJ.
David
F Gowers
Broxwood
Way
NW8
